Showing posts with label customers. Show all posts
Showing posts with label customers. Show all posts

Sunday, July 12, 2009

Get the Job Done: First photo booth a hit!



I had so much fun yesterday at my first photo booth hosted by my studio! It was a lot of work and of course my muscles were crazy sore and tired, but it was a great experience and I will be doing it again for one of my assistant's car shows on July 19 and for a local church event on July 26! I and my assistants raised nearly $100 in just a couple of hours, but storm clouds (and the threat of another batch of hail) scared off customers and closed down the fair early, so there's no telling how much more profit could have been made had we been able to keep the booth open until that evening. We had access to power! Yeah! Plus it was clear we caught a lot of people off-guard in that they didn't feel comfortable getting shots taken if they weren't well dressed, with their hair and make-up done, etc. :)



I couldn't have done it with my assistants, Jason Peckovitch, who runs his own studio called Illusive Dreams. Jason took all the shots, I helped with posing and did quick basic edits to each image. Inspite of all of my planning, of course something went wrong: my new iP100 Canon Mobile Printer was malfunctioning. Those annoying white lines kept getting scrawled across the image when we would try to print them straight through Photoshop CS3. Jason figured out that we needed to print the images through the software that came with the printer called Easy-PhotoPrint EX. When he did that, the white lines disappeared and we got some amazingly clear, crisp and beautifully colored images from the iP100. The printer is so tiny and easy to carry that it's amazing you can produce 8x10s. But the photos were gorgeous.



I was worried that the technical difficulties would make people hesitate about paying for the portraits. But I think the display I set up of several of my previous images spoke volumes about my abilities. It was such a thrill to see people walking by my booth and stopping to get a closer look at my photos. They were actively choosing to pick up one of my business cards and discount post cards. And they were asking if I was the photographer. It was amazing and humbling. I enjoyed being able to meet other small business owners from my neighborhood who had set up a booth (even the less than generous ones who fought over booth placement!). I got several new ideas for how I might grow and market my business from many of them. I felt like I was a part of something. It's kinda hard to explain, but we were all there early that morning setting up our work, putting ourselves on the line, hoping that someone would spend their hard earned cash on something we made or created. Several people who stopped at the booth said they needed family portraits, senior shots, a few boudoir images and some professional portraits for newly developed business websites. There was even one woman who needs photos of her horses shot!



I would like to give a special thank you to Cheryl Carter, who's public relations firm notified me about the event. I also do contract work for Cheryl at the Auraria Campus. Cheryl has been such a boon for my company since I shot her parent's rededication ceremony last year. Her faith in my abilities has helped take me to heights I would never have dreamed possible. And yesterday's event is testiment of your need to treat every client with courtesy and respect because referrals are the best advertising available. Cheryl helped me book my first wedding last year with a young couple you may remember, Tolisa and Jordan. At least half of the people who came up to my booth not only recognized several photos of the couple I had taken during their wedding on my display table, but each one had been personally told by the couple to choose me for their future photography needs!

I would also like to thank my photographer friend and colleague Christine Tydingco for arriving to assist during the late afternoon shoot, even though things were pretty much over by then. As always, she was extremely courteous and helped me break down all the equipment and pile it into my car. I would love to be able to do this at least two or three times a month because I think it's a great way to be out within the community and allow customers to have direct contact with the person they hopefully will be trusting to photograph their special moments.



One of the new things I was able to do this time was get contact information for each person who purchased photos yesterday. That allowed me to call them today, let them know that I had made their photos available for them to download from my website and give them a chance to ask any questions about the process. Their names will go on the customer list I'm creating. I learned another idea from a few vendors: many of them had products available for a raffle. When booth visitors signed up for a raffle prize, they gave the vendors contact information as well! I could raffle off a free photo session and get numbers for future clients too.

Maybe I could contact some festival coordinators and offer a deal: If they purchase my event coverage service, I could set up a photo booth at their event and take photos of their guests for free (free for them at least)!

Tuesday, September 2, 2008

Growing Pains: Reaching Customers Online and at Home

This weekend, I came in contact with two new clients in very different ways.

A plumber who fixed a leak in my bathroom noticed the 20x30 black and white print I have hanging up in my home of Teri and Avery (the photo on my blog banner) as well as other images I have on display in my hallway and home studio.

"Are you the photographer?" he asked. Yep, yep I am! We talked for a few minutes and he told me that he and his wife for looking for a photographer to take family portraits of them and their 3-week old baby boy, and he was struck by the image of Teri and her child. He asked me how much I charged for a session and was shocked when I told him $150. Another photographer he had contacted wanted $900 just for the session! He said he could tell I did great work and that he would be calling me to set up an appointment this Saturday once he consulted with his wife.

LESSON LEARNED? Find some creative way to display your work in your home. It could be an easy way to gain new clients or give existing clients ideas on more photos they could take (and purchase!). The same thing happened when one of my brides who had come over for a bridal portrait session liked a boudoir image I had hanging up, and decided to get a similar image done as a surprise for her new hubby.

Also on Saturday, I got an email from a client who wants senior portraits done for her son. My blog allows me to backtrack and see where my visitors are coming from. Turns out, my new client did a very simple Google search for "senior portraits, discounts and Denver," and my blog was the first item on the hit list.

LESSON LEARNED? Never underestimate how important and vital labels, tags, and keywords can be for your business. Think about the kinds of things potential clients might be looking for, or Googling online to help them narrow down their search, and write those "tell-tale" gems in titles of your blog post, throughout the post itself and in your tags and keywords. Make it easier for potential clients to find you!

Tuesday, July 1, 2008

An Aside: CD Conundrum

I simply wasn't prepared for it when I got what my photography colleagues are now telling me was an inevitable request: "What will you charge for a CD of all the wedding photos including the reception?" It seems like an innocent request, but it's not. The potential fallout in loss of sales related to that one question is why so many digital photographers do not offer CDs in their contracts.


I sell prints and digital downloads on my business website and a professional printing company makes the prints and mails them out to clients. Many clients think that the photos should belong to them, so it shouldn't cost anything for a photographer to give them a CD. However, clients need to be made to understand that they are paying for your service to photograph the wedding and not the price of reprints or ownership rights unless that's clearly stated in the wedding contract.

The bride told me she understood what she was paying for, given the fact that I only charged her $500, and that she would have to purchase prints from my website. It helped her understand the situation better when she tried to hire a previous photographer and found out she couldn't possibly afford the $3,500 price tag for those services.

A quick search of online photography blogs and forums netted these responses to whether or not a CD should be sold:

1) NO -- because the client will take the CD to the nearest drug store and print up hundreds of low quality pics for their friends, relatives and wedding guests for mere pennies. That means no print sales for you. And the print quality will most definitely be terrible, making the photographer seem at fault for terrible workmanship.

2) YES -- but only after a certain amount of predetermined print sales have been made.

3) NO -- sell a DVD with an AVI files or a CD with a slide show of low resolutoin images instead that cannot be reprinted.

4) YES -- include CDs only in predetermined packages

5) YES -- but only at fair market value, making it clear that the client is paying fo reprint rights, not the actual CD.

Let's look at the numbers. I ended up with a little more than 600 shots taken between myself, Mike and Jason for that entire day worth of photography, not to mention the bridal portraits I took a week before the wedding. Even if I charged just $5 (waaaay too low) for each of those high resolution images, that would still run a client $3,000 for the CD.

So here's what I told my client: The high res images on CD would cost $3,000 due to shared ownership and reprint rights, BUT, it might be more economical to buy the actual prints you want from my business website where you will receive pro-quality prints.

So far, all I've heard is crickets chirping out in the audience. I may run the risk of losing more sales this way, but I think I've reached my limit in offering freebies and selling myself short.

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