Thursday, August 12, 2010

Breaking News: New Dell arrived today!

Thank God! My new Dell Alienware computer arrived today! It was sitting there all nice and pretty in a larger than life black box in front of my desk at the Denver Post. It's gonna take two people to help me get it downstairs to the garage and into my car.

The forced vacation time gave me a chance to rest after a busy spring shooting special events. But after a few days of not being able to edit, I thought I would pull my hair out! Dell customer service said it would take up to 15 days for them to build my new computer and ship it, but they made extraordinary time, getting to me just eight days after a technician declared my XPS 710 could not be repaired. Dell is no longer producing that PC and didn't have any parts to replace the dead motherboard and power supply.

Friend and fellow photography colleague Tiffany Trott has offered to help me transfer my files from the XPS hard drive to the new Alienware hard drive. And I can't wait to see how Adobe Photoshop CS5 will behave on a new Windows 7, 64-bit operating system. For the past few weeks, I and numerous other CS5 users have been coping with a "Not enough storage is available to complete this operation" error that causes Bridge to seize up after editing photos for about an hour. I would have to reboot my entire computer once Bridge froze. Some have said that Windows and extra RAM prevented the issue. Meanwhile, Adobe technicians have since discovered that a Norton security program may be causing the memory error. Check out the forum conversation here.

Again I'd like to express how pleased I have been with Dell customer service. Don't skip out on those extended warranty plans. Because I was still under warranty, I was able to get a brand new computer for free. And my clients get the benefit of a new computer for faster editing and process return times.

Now let's get this baby out of the box!

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